CURRENT PROCESSING TIME: Please allow 5-7 business days for us to create your outfit, unless otherwise arranged directly with us.
Please note shipping is only calculated when checking out, once the system has determined the delivery address. (Excludes free shipping)
Local Shipping (Australia)
Free shipping is sent via AusPost Parcel Post and usually takes around 5-6 business days after processing time.
Please note that depending on your location, it can take longer than this and we are not liable for any delays due to the postal system.
You can upgrade to AusPost Express when checking out if you're in a hurry for your item which usually takes around 2-3 business days. Once again, please note that depending on your location, it can take longer than this and we are not liable for any delays due to the postal system.
Please note international shipping delivery takes between 7-15 days from date of shipment, if no unforseen delays occur ie. customs delays, travel embargo's etc.
All shipping to the USA and Canada is sent via AusPost and will be able to be tracked online.
Express international shipping upgrade available for delivery within 4-5 days.
Customs and import taxes
Buyers are responsible for any customs & import taxes that may apply. We are not responsible for delays due to customs.
- Refunds do not apply if shipping has taken place and delivery has not taken place on time.
- Refunds can only be requested if a major flaw in the fabric is found. Shipping costs will not be refunded.
- A refund will be issued once damaged/returned items are received.
- Shipping returns are at the cost of the buyer.
- Refunds/returns will not apply for goods lost in the postage system, claims will need to be made with the postal carrier.
- Cancellations will only be entertained within 24 hours of the order and are at our discretion, particularly in the case of customised items.
- Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for custom or personalised orders.
- Claims for loss, damaged or defective items need to be made within 24 hours of receipt of the outfit, as confirmed by tracking report. No claims after this timeframe will be entertained at all.
- Please note that although we make every effort to photograph our items accurately and describe our products in the best of detail, we cannot guarantee every computer/device monitor/display will accurately depict the actual colour of the item.
We are not accountable for variations in colour between the actual product and what you see on your device display.